Customer Stories

Field deployment was simple and easy to manage. Little training was necessary as the system is fairly self-explanatory with data field descriptions and prompts. Once our data was cleaned up and organized in Fulcrum, our staff commented on the speed of the system as well as the accuracy of GPS location.

“Using Fulcrum, we’re able to get ahead of the other crews and return data to our clients much faster.”

Even our staff that do not own smartphones or have never used a computer could easily operate the software. In addition, with Fulcrum you can view data by location, on a map. This is a significant advantage working in less developed regions where mapping of areas is dated and inaccurate.

The introduction of the iPads to the field inspectors has had a dramatic impact on the business. Inspectors can plan their routes better with a map representation of all pillars to be inspected. We're now able to visit all pillars in a patrol. Missed pillars are a thing of the past which has improved the overall safety, and we're doing more work with fewer people.

Fulcrum is revolutionizing the way we conduct damage prevention and leak detection. All of our field technicians are equipped with mobile devices capable of retrieving and submitting critical information for a more streamlined workflow that not only saves time and money, but provides more accurate results that are easily accessible to decision makers.

We were able to deliver all of the information to the client via a user-friendly interface that allowed decision makers to view hydrant locations, attributes, and digital photos all from one program.

Field techs are able to collect additional valuable data in shorter amounts of time, and whether an inspection is conducted by one of their employees or a subcontractor, they know they are getting the same data, in the same format.

"It is so easy but we still get the same data quality regardless if it is a junior or senior data collector."

“The Fulcrum/Esri integration is a game changer for our organization. It will dramatically improve current operations while also opening many additional use cases for TREKK and our clients.”