Fulcrum offers a diverse suite of applications specifically designed for the water utility sector. Here are a few examples to get you started, or use our flexible platform to create custom solutions to address your unique water management challenges.
Industry
Water utility management software for field operations
The AI-powered Fulcrum Field Operations Management platform helps water utilities capture consistent field data, adapt field workflows to precise specifications, integrate with GIS, and connect FieldTech with back-office systems.
Get crystal clear field insights with Fulcrum.
How Fulcrum powers modern water utility management software
Water utility management software helps utilities plan, document, and track the field work that keeps water and wastewater systems running including asset inspections, lead service line inventories, leak surveys, and stormwater checks.
Fulcrum is the field data layer: crews capture standardized, GPS-accurate records on mobile devices (even offline), and the data flows straight into GIS and enterprise office systems.
Trusted by nearly 3,000 companies and 50,000 users in 100+ countries
Give field teams the Field Operations Management platform they deserve
Run, record, and close out your work in a system that achieves the benefits you need.
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Data quality
Integrated safety
Field efficiency
Discover how the Fulcrum platform reduces utilities’ costs, enhances data reliability, and drives digital transformation.
Platform overviewHarness Fulcrum software for water utilities.
Fulcrum use cases extend far beyond field data collection.
Harness Fulcrum software for water utilities.
Fulcrum use cases extend far beyond field data collection.
GIS
Empower your GIS management with advanced geospatial tools for precise mapping and analytical insights, optimizing workflows and ensuring reliable GIS data.
Digital transformation
Drive modernization by digitizing field operations and cutting down on paper-based processes, boosting productivity while increasing operational agility.
IT/CIO
Leverage Fulcrum's scalable and secure platform to integrate field data with existing IT systems, reducing custom development needs and bolstering data security.
Field operations
Streamline your field operations with real-time data collection and communication capabilities, ensuring efficient resource management and task execution.
How Fulcrum optimizes water utility field operations
Water utility asset management software, powered by field data
Standardize field data collection to optimize water utility asset management across water, wastewater, and stormwater infrastructure. Map hydrants, valves, mains, meters, and lift stations in GIS, capturing condition, structure, and measurement attributes in one pass. Direct integration with FieldTech like sensors and panoramic cameras eliminates re-keying, providing a single, trustworthy asset registry for both engineers and auditors.
Lead service line replacement
Accurately document and manage lead service lines within your water systems by providing your field teams with tools for precise inspection and identification of lead sources. Use GPS for exact location verification to ensure compliance, facilitate streamlined audits, and improve public transparency with accessible maps and databases.
Proactive stormwater management
Enhance your stormwater management efforts by conducting quick, efficient surveys, even in remote locations. Customize forms to ensure consistent data collection and integrate high-quality documentation through photos and videos. Use GIS mapping for precise location tracking and proactive stormwater system management, identifying high-risk areas before problems escalate.
Efficient disaster response
Strengthen disaster response and recovery efforts through real-time, bidirectional communication between control centers and field teams. Use offline functionality for uninterrupted data collection and access in remote environments. Integrate GIS for accurate location tracking to support swift adaptation to changing conditions, improving overall coordination and response times.
Smarter water utility field ops with Fulcrum
Beyond pipes and pumps, data collection drives today’s water management decisions. With Fulcrum, you can double your inspection speed, and overcome obstacles to keep your water management systems flowing smoothly.
Resources
Browse through our resources designed to help you get the most out of Fulcrum.
Resource libraryAsset management
“We will map the connectivity between different assets using ArcGIS – then by layering in Fulcrum, we’re not just mapping the asset, we’re also collecting all the attributes, the condition, the structure design, the measurements, the big picture, and using this data to deliver a turnkey report that we include in our GIS deliverables.”
Customer story
Data quality assurance
“Comparing our pre-Fulcrum days to now, we’ve seen a 30 percent reduction in data QA and management time.”
Sean Kilpatrick, Senior Engineer
Brown and Caldwell
Leading the way in customer satisfaction
4.6 out of 5 stars, 200+ review
Named “Leader” in Enterprise Inspection Management
4.7 out of 5 stars, 200+ reviews
Top rated Field Data Capture Software
4.7 out of 5 stars, 200+ reviews
Top rated Field Service Management Software
How water utility software categories compare
A reference guide to the platforms and systems used by modern field teams
Software platforms are designed to help business domain owners standardize their processes and data, customize those processes and data as business needs change, and integrate with other systems. Each platform serves a distinct purpose, focusing on specialized tasks like accounting, asset maintenance, or deep spatial analysis.
A single organization may rely on a complex ecosystem of software platforms to run their operations, manage finances, and guide their workforce.
Understanding how each system fits into the larger operational picture is essential for maximizing your technology investments and achieving optimal field execution. Below, we describe the platforms that shape the modern enterprise.
| Category | What it does for a utility | Where Fulcrum fits |
|---|---|---|
| Field Operations Management (FOM) | Runs, records, and closes out physical field work | This is Fulcrum |
| Customer Relationship Management (CRM) / Forms tools | Customer records; simple form filling | Fulcrum replaces brittle forms tools at enterprise field scale |
| Enterprise Asset Management (EAM) | Asset registry, work orders, maintenance planning | Fulcrum supplies the observed field conditions EAM decisions depend on |
| Enterprise Resource Planning (ERP) | Finance, procurement, resourcing | Receives clean, structured field records |
| Field Service Management (FSM) | Dispatch and customer-facing work orders | Complementary; Fulcrum handles data-rich asset and compliance work |
| Geospatial Information Systems (GIS) | Spatial system of record and analysis | Two-way integration; field data feeds GIS layers |
| Safety (SMS) / Quality (QMS) | Safety and quality programs | Fulcrum runs the field inspections and audits that feed them |
Field team software and technology glossary
Field Operations Management (FOM)
- What they are: FOM platforms are designed to boost productivity and streamline operations by empowering field teams to standardize, customize, and integrate workflows that include inspections, equipment maintenance, vegetation management, and other widely varied processes. To support field teams in geospatially sophisticated industries such as power utilities, water and wastewater management, and environmental engineering, Field Operations Management platforms require the ability to use and capture point, line, and polygon geospatial information alongside a wide variety of other data — a major functional difference relative to Field Service Management systems.
- About Fulcrum: Fulcrum enables field teams to bring together safety, inspection, maintenance, and other processes into a form they can manage and customize for their own purposes, while ensuring a clean, actionable data flows to and from the office in real-time.
Customer Relationship Management (CRM)
- What they are: CRM platforms manage a company’s interactions with current and potential customers, organizing data related to sales, service, and marketing activities. CRM systems such as HubSpot and Zoho CRM are designed to improve business relationships and drive customer retention by centralizing communication history.
- Fulcrum’s role: Fulcrum provides field workers with customer context while enabling them to quickly capture critical data points during a service call or site visit, ensuring the CRM remains updated with the most current customer information.
Enterprise Asset Management (EAM)
- What they are: EAM platforms such as IBM Maximo and Infor EAM manage the full lifecycle of physical assets including acquisition, inspection, maintenance, and disposal. These systems track asset location, condition, and maintenance history critical for compliance and long-term operational health.
- Fulcrum’s role: Fulcrum connects with EAM platforms to provide field teams with critical asset information and to deliver the essential, real-time field data needed to keep the asset records accurate and actionable.
Enterprise Resource Planning (ERP)
- What they are: ERP platforms integrate and manage core business processes, including finance, human resources, supply chain, and manufacturing across an entire organization. An ERP system like SAP, Oracle NetSuite, or Microsoft Dynamics 365 is the backbone of the business, unifying data into a central repository to enable enterprise-wide decision-making.
- Fulcrum’s role: Fulcrum extends the reach of the ERP, providing a flexible mobile layer for collecting operational data from the front lines of the business.
Field Service Management (FSM)
- What they are: FSM platforms are designed to organize and optimize the scheduling, dispatching, and routing of technicians for specific work orders or customer visits. FSM systems such as Salesforce Field Service and ServiceMax primarily focus on the logistics of the service process, ensuring the right person is sent to the right place at the right time.
- How Fulcrum differs: Fulcrum concentrates on the actual execution of work once a team arrives on site, providing field-first digital data capture and process management tools that FSM systems lack.
Forms Automation Tools
- What they are: Forms Automation tools such as GoCanvas and JotForm allow organizations to convert paper forms into simple digital documents for general data collection, typically without advanced features like integrated GIS. These office-centric platforms focus on simple data replication and basic reporting for administrative tasks, and they often don’t have a database of their own that can serve as a central repository for field process data.
- How Fulcrum differs: Fulcrum offers robust, geospatial-aware field process management, going far beyond simple form replacement to enable complex workflows, offline work, and AI-powered data capture.
Quality Management Systems (QMS)
- What they are: QMS software is dedicated to maintaining consistent product or service quality through standardized documentation, process control, and non-conformance reporting. QMS solutions such as MasterControl and ETQ Reliance ensure that processes adhere to industry standards and regulatory requirements through structured data management.
- Fulcrum’s role: Fulcrum digitizes and standardizes the quality checks and inspections conducted in the field, making QMS validation and auditing significantly more efficient.
Safety Management Systems (SMS)
- What they are: SMS platforms are used to formalize safety procedures, report incidents, conduct risk assessments, and track compliance across an organization. Platforms like VelocityEHS provide a centralized hub for managing workplace hazards and training records to proactively enhance worker well-being.
- Fulcrum’s role: Fulcrum is the ideal field layer, helping to create a culture of safety by incorporating safety processes into every field workflow. Then, by capturing granular, location-based data related to all field activities, Fulcrum instantly feeds fresh safety data into the SMS for deeper analysis and immediate action.
Water Utility Software
- What it is: Water utility software is the set of platforms utilities use to plan, capture, and manage work in the field, from valve inspections to stormwater response.
- Fulcrum’s role: Fulcrum is the Field Operations Management (FOM) layer: it standardizes how crews collect asset and inspection data, syncs it with your GIS and back-office systems, and applies AI to speed capture and analysis.