When a client’s system lost 80 service records mid-project, the only way to avoid re-excavating completed work in winter conditions was to find them fast. For Diverse Pipeline Services, the answer was already in Fulcrum.
Diverse Pipeline Services is a woman-owned, family-operated contractor serving investor-owned utilities in the natural gas distribution space. Their work spans construction inspection and damage prevention across multiple clients and service lines, and no two jobs look exactly alike. The documentation requirements are serious: records need to be complete, defensible, and retrievable when a client or regulator comes asking.
The platforms Diverse Pipeline Services tried before Fulcrum couldn’t keep up. Every one locked the team into fixed workflows that didn’t reflect how utility field operations actually work. Customizing for a specific client or service line meant buying additional software or waiting months for IT to make even minor adjustments. And when something went wrong in the field, the records to prove what happened weren’t always there.
Diverse Pipeline Services rebuilt their field operation around Fulcrum and used it on every job, even when clients were running their own systems in parallel. The consistency paid off in ways that went well beyond cleaner recordkeeping. When a critical data gap surfaced months after a completed project, Diverse Pipeline Services had the documentation ready to go. When a new damage prevention program needed to be built from the ground up in Michigan, Fulcrum gave the team a way to design evaluations, track contractor performance, and deliver geographic datasets that helped a utility understand exactly where risk was concentrated.
Better documentation changed how clients perceived Diverse Pipeline Services, opened doors to new service territories, and gave the team a foundation to take on work they couldn’t have managed before.
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