Commercial Apps

Reopening checklist

As lockdown restrictions are eased and businesses reopen, employers must take measures to protect the well-being of their workers and reduce their liability should they become sick. Use this checklist to determine what precautionary measures your business can or should take (such as testing, employee and visitor screening, etc.), implement a COVID-19 safety program, ensure staff is following CDC and OSHA guidelines, and stay up to date on the latest information and recommended practices.

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Reopening checklist

Review available guidance

Review latest CDC and OSHA guidelines

Review latest industry/third-party guidance

PPE, facilities, & cleaning protocols

Investigate whether state order(s) require employees to wear face masks/coverings in the workplace and/or when dealing with the public

Evaluate and communicate heightened cleaning requirements and expectations for employees and vendors with primary sanitation responsibilities

Evaluate and/or renegotiate new or existing contracts with vendors

Ensure cleaning is undertaken according to current CDC recommendations

Ensure workplace common areas and/or customer-facing areas will receive additional cleaning on a regular basis

Communicate to employees and third parties who will appreciate reassuring communications regarding heightened sanitation efforts

Make cleaning/sanitizing supplies available to employees and third parties (visitors, customers)

Require employees to take personal responsibility for sanitation, even if it is not among their normal duties

Plan for possible supply shortages

Create and display signage reminding employees and third parties of the importance of proper hand-washing

Employee monitoring and screening

Review EEOC guidance

Require employees experiencing COVID-19 symptoms to leave work, promptly seek testing, and report results

Evaluate whether and how to screen and/or monitor employees and third parties

ADA-covered employers may measure employee body temperature, so long as CDC and state health authorities continue to find heightened threat of transmission

Draft and share policies and signage requiring employees to stay home when sick

Social distancing

Create and share a written social distancing plan

Evaluate employees’ unique duties and the physical positioning of work locations

Evaluate use of common areas, such as conference and break rooms and public spaces

Create signage reminding employees and third parties of need to maintain social distancing

Re-evaluate social distancing plan on a regular basis as guidance evolves and to maintain consistency with federal and state-level guidelines

Consider staggered scheduling or "soft" opening

Plan for the policy on dealing with clients, customers or vendors coming into the workplace who are not wearing PPE and whether to apply different standards to employees vs. clients, customers or vendors

Remote work

Solicit feedback and evaluate what worked and what did not during recent closures and periods of teleworking

If appropriate, continue telework for certain positions and evaluate whether teleworking is temporary or permanent, including alternating or staggered teleworking

Evaluate what, if any, long-term restructuring of positions may be beneficial

Prepare for employees to request to continue teleworking temporarily or permanently

Training and communications

Internal communications should educate and encourage employees, while external communications reassure customers and other third parties

Train managers and employees on new policies, procedures and protocols

Identify managers responsible for implementing plan and monitoring compliance

Name point person(s) to whom employee questions and concerns may be directed

Train managers on patience and risk of retaliation issues

Monitor effectiveness and compliance on an ongoing basis


Continue to monitor applicable orders as they evolve or are lifted

Multi-state employers must comply with evolving orders in multiple locations

Create, review, and revise pandemic preparedness plans to prepare for a second wave of COVID-19-related shutdowns or other future pandemics