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Fulcrum Security and Privacy Policy Updates

July 24, 2019

New Fulcrum features

Over the past year, Fulcrum has released a number of new features of interest to our growing stable of enterprise users. Features such as audit logs, photo annotations, feature request tracking, and SAML single sign-on (SSO) are user-facing updates that have addressed integration, security, and usability concerns of enterprise users.

Over that same period of time, we’ve been working diligently behind the scenes to help Fulcrum keep pace with the evolving security expectations of our users. We’ve been addressing concepts that are common across various frameworks, such as ISO 27001, HIPAA, and others. Most of this work has not led to obvious, user-facing changes and, in fact, many involve no new technical controls at all, but rather the modification of existing or the implementation of new organizational controls.

This is an ongoing process and we already have the next phase of our roadmap laid out, but we took a pause last month to consolidate our efforts so far and update the security information on the Fulcrum web site.

This update represents a milestone, rather than a conclusion. Aside from the specifics of individual frameworks, our security efforts have been heavily informed by working closely with our users to understand their concerns and the nuances of their requirements in light of those frameworks.

A second milestone was achieved with our certification under the EU-US Privacy Shield program. This was a requirement as part of our efforts to remain compliant with the EU’s General Data Protection Regulation (GDPR). This milestone removes a hurdle for potential EU users who may have concerns about their data being stored outside of the EU.

Fulcrum has experienced tremendous growth over the past year as, simultaneously, the information security and regulatory landscape has continued to grow more complex. While the Fulcrum engineering team continues to improve our users’ experience with the app, they are being supported by the rest of the Spatial Networks team to continually improve the processes and controls that enable our users to trust Fulcrum with their data.