Before switching to Fulcrum, Trimat had laptops assigned to their service employees to write up their inspections in Microsoft Access, on an old system that was built eight years prior. Inspectors in the field would conduct an on-site inspection, and then, while in their car or back in the office, write up their report in the Access database. This process was time consuming and often led to errors in data and incomplete information. Trimat looked into rebuilding the Access system or building a new in-house system and had received quotes exceeding $10,000.
When Trimat was looking for a replacement, there were a few important must-haves on their requirement list. First, they needed a more modern solution that would account for the inspector's GPS location. Second, they wanted it to work on a smartphone. Third, the solution needed to make image capture and storage easier. Lastly, it needed to provide for generating reports, with photos, in the field and not require more time back at the office. "We researched other options on the market, but they didn't have the features Fulcrum had." Said Chris Bacchi, Vice President of Trimat. "With Fulcrum, if I want to change something on my form, I don't have to get on the phone with anyone. It is simple to modify myself."
Once Trimat found Fulcrum and developed their apps, they held training with their managers and inspectors. Managers found it quick and easy to remotely approve records and provide quality control around inspections. Record exports and report generation could now be done remotely while the inspector was still on site. The increased speed at which clients received their inspections resulted in faster payments made to Trimat. Fulcrum is ultimately helping Trimat get paid faster for its work.
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