The Fulcrum Focus

OSHA needs proof that companies are doing the right things for employees in terms of health and safety. But how is your company supposed to determine what is right? Being OSHA compliant can be a challenge. Companies not only have to provide policies, training and checklists that comply with OSHA requirements, but also bear the burden of determining what it means to be compliant. While OSHA provides extensive guidelines, following them is not always straightforward.

The timely and hazardous nature of utility fieldwork demands consistent workflows that promote security and rigor. Look no further than tower inspections, where standardized SOPs ensure that different field teams carry out their tasks in the same way each time to get the job done effectively, efficiently, and safely.

File attachments in Fulcrum

Great news! Today we’re announcing a new file attachment feature that will save inspectors, data collectors, and administrators a ton of work when they need to manage document-based information. Documents are now just another data type: You can add them to any section of your Fulcrum app.

Any company can pay lip service to safety, but the ones that actually prioritize it are rewarded with stellar safety records, great reputations and low experience modification rates (EMR). So how do you make the jump from lip service to a robust safety program that can reduce workplace injuries?

Every year, thousands of workers are injured or killed by electrical hazards, a situation made more tragic because many of these incidents are preventable.

esThe work your field technicians do at the front lines is core to your organization, and leveraging the information they collect in the process can help your company make better decisions at every level. That makes your field teams the perfect catalyst to drive your utility’s digital transformation.

h President Biden’s infrastructure bill, also known as the American Jobs Plan (AJP), aims to create millions of jobs and modernize the country’s crumbling infrastructure. The federal government touts this bill as the biggest public investment since the 1960s. It aims to kickstart the economy post-pandemic, akin to the era of interstate highways and the Space Race. Utility and telecom companies show keen interest in the $400 billion allocated for infrastructure in the $2 trillion plan.

Fulcrum enables organizations to eliminate many cumbersome, inefficient paper processes from their workflows to increase the productivity, safety, and quality of their field operations. But some mobile users — especially those with particularly complex and dangerous jobs — have still needed to carry paper safety booklets and bulky SOPs for reference on project sites. Until today’s launch of Fulcrum’s attached document feature.

The Coronavirus pandemic caught almost everyone off guard in 2020. Some organizations swiftly embraced new technology, enabling their workforce to transition smoothly to working from home. However, others found it challenging to adjust to this new reality and maintain a healthy cash flow.

A manager is only as effective as the team they’ve built, and ensuring they have the right tools to get the job done is part of being successful. That’s even more critical when those teams are out in the field and responsible for day-to-day tasks without a manager being physically present. If your team members are working solo, outdoors, or in geographically diverse environments, managing effectively becomes exponentially more challenging.

It’s the end of the fourth quarter, which means business leaders everywhere are planning their goals for the new year.

Organizations that continually increase efficiency, safety, and customer satisfaction all have this in common: They embrace Field process improvement.

Construction is one of the most heavily regulated industries because of its inherent risks. According to the Occupational Health and Safety Administration (OSHA), one of every 5 workplace fatalities occurs on construction developments. Because they’re often working at height or with heavy machinery, construction workers must be diligent about following strict safety protocols to avoid injuring themselves, their co-workers, or passersby. The best way to ensure those protocols are followed? Use a construction checklist.‍

When was the last time you went grocery shopping without a checklist? How soon after did you have to go back for something you forgot? Checklists play an important role in our lives, not just by reminding us to buy milk. Health and safety checklists, for example, can prevent accidents, illnesses, and injuries.

When you call 911, what’s the first question they ask you? What is your location?‍ Knowing where you are — and being able to share that information quickly — is crucial to getting the help you need in a timely manner.  Location matters. Not just in emergency situations, but in nearly all aspects of our personal and professional lives, from the most mundane decisions (which route should I take to work?) to the most pivotal (where should I buy a house?). 

When you think about field inspections, what comes to mind? Probably something like this:

As a property manager, it’s your job to not only help your clients preserve the value of their property, but to ensure it stays in compliance with local ordinances. In many states, a code violation multiplies every day it goes unresolved. So a $1,000 violation, left unattended for a week, becomes an $8,000 violation, and so on.  To protect your clients (and your company), you need to conduct regular inspections, respond quickly to problems, and confirm that your contractors are performing high-quality work.  Between contracts, inspection reports, and maintenance records, it’s a lot of paperwork — and paperwork is the enemy of expeditiousness.

Your health, safety, and environment (HSE) inspections require you to collect a lot of data. But if you’re using paper-based checklists, you’re only getting a fraction of the benefits you could receive, without the kind of productivity that you need. Read on to learn why digitized HSE inspections are the best for data collection processes.

Paper is an amazing tool. Think about it. Anyone can use it, it’s consistent, it requires zero training, and it’s inexpensive. In the technology age, the truly wise will not forget the lessons in simplicity from the great days of the pen and pencil. But we can do better. In field data collection, paper should be the inspiration, but not the operation. Here are four reasons why you need to consider the alternative to pen and paper surveys — mobile data collection technologies:

Despite enormous industry investment in safety, construction work continues to be one of the most dangerous jobs in America.

As the country reopens, corporate liability in post-COVID world comes into focus

The family of a Walmart employee who died due to complications of COVID-19 filed a wrongful death lawsuit against the company last month.

Deploy digital cleaning & sanitization checklists at scale to protect workers. As talks begin about lifting the restrictions on nonessential businesses in the wake of COVID-19 closures, some business executives have expressed concern about the consequences of doing so too quickly. If employees return to work, contract Coronavirus, and believe they returned prematurely or to unsafe conditions, mass lawsuits could follow.

Last month, we shared a video walking you through the steps of creating a custom mobile form with Fulcrum’s drag-and-drop app builder.

Last week we hosted a hands-on workshop on data collection with Fulcrum during the NetHope Summit in San Juan. As part of the joint workshop from myself and Mapbox’s Mikel Maron, we wanted to showcase how to go from the beginning to end — creating a mobile collection survey through field collection all the way to visualization (online or disconnected) with Mapbox’s Atlas server.

Data collection can be beneficial for just about any business. You can streamline processes and workflows by asking the same questions across your entire workforce, and receiving the information in a specified format.

If you’re a firefighter, you need a hose. If you’re a surgeon, a scalpel. As NetHope prepares to help assess and respond to the devastation of Hurricane Dorian, we need a full complement of digital tools to aid the work in emergency situations.

If you work in construction, you’ve probably noticed smartphones, tablets, and other new technology solutions appearing on job sites over the last few years. If you’ve been in the industry for a long time, you might even find them annoying: Why create complicated new processes when the old ones work just fine?

The systems that provide our world with power and electricity require enormous amounts of utility data and compliance monitoring to function effectively. Energy and utility companies must constantly monitor, analyze, and respond to events that affect these complex networks to ensure their customers have electricity. What’s more, the production and distribution of energy are subject to numerous regulations, making utility data and compliance requirements crucial for operations to be documented in meticulous detail. The ability to streamline and integrate data coming in from multiple sites is critical to staying ahead of these demands.

You have probably noticed that many companies have switched from paper to mobile forms, whether it was while checking in at the doctor’s office on a tablet or signing for a package with a stylus.

Since we introduced Fulcrum in 2011, the team at Spatial Networks has worked continuously to improve the platform and scaling Fulcrum to become the industry leader in field data collection, as well as to mature as both geographers and software developers. We like to think we’re succeeding on both counts.

At Spatial Networks, we strive to be your go-to source for geospatial data and the industry leader in mobile data collection technology. We continue to improve the Fulcrum platform and help our customers all over the world discover new ways to save time and money and streamline their business processes.  With another exciting and productive year in the rear-view, it’s time to take a look back at Fulcrum 2017 highlights while we review the last 12 months here at Spatial Networks!

As we just wrapped up a great 2016, it’s important for us to plant some flags for 2017. We’re constantly evolving and improving our platform, so clear milestones ahead of us can be both immensely helpful to guide our team toward shared goals, and also give customers a 2017 Fulcrum roadmap about where we’re headed strategically.

This year was a great one for Fulcrum. Since 2011, it’s been our mission to make communications and data capture more seamless between the office and the field, and the growth in diversity of our customer base has proven that it’s a challenge worthy of solving — that organizations in many verticals are faced with poor back-and-forth process with field operations.

This is part 3 in our series about feedback loops, improving data quality, and reducing the time between response and action. In this part, we’ll identify ways to directly improve feedback loops and highlight various tools which can help you communicate information into actions that will help you achieve your goals.

I had the opportunity to represent Fulcrum at the inaugural DroneDeploy Conference in San Francisco, CA last week. One of the goals of the conference was to “focus on real-world drone deployments across industries driven by people”. The conference had people in attendance from an array of industries including end users, software providers, and developers interested in folding aerial survey data into applications.

In the days of pen and paper, organizations collected, transcribed, and stored data in physical file cabinets. These cabinets retained information for a minimum of five years to comply with potential audit requirements. With advancements in digital data capture, organizations use forms software, spreadsheets, or sensors to gather information. However, many have not updated their processes significantly, limiting progress in effective data management. Now, the physical file cabinet has been replaced by outdated spreadsheets or an aging Access database. Organizations often accumulate large amounts of legacy data, justifying costs based on operational requirements. Due to the complexity of data management, organizations frequently re-collect the same data unnecessarily. This redundant collection results in added expenses without delivering any real benefits to the organization. Once entered into corporate systems and used initially, much of this data becomes forgotten and unused.

Recently IFAW sponsored the tenBoma project, an effort to improve reporting, tracking, and enforcement to counter wildlife crime in Kenya. Fulcrum is playing a key role on the ground to help the Kenyan Wildlife Services (KWS) catalog events associated with poaching activities. For the last several months, KWS personnel have been using Fulcrum for on-the-ground event tracking and counter-poaching investigations. During a recent trip to Voi, Kenya, near the Tsavo East National Park, I had to pleasure of working with KWS personnel and a team from Agile Analytics Group to assist in workflow development and field collection process. During the trip we refined the Service’s workflows, and how Fulcrum could better be used to support operations.

Speaking at conferences is a great way to think about what you know in your industry and how you can share that information. A couple weeks ago, I was invited to speak at O’Reilly Fluent Conference in San Francisco, where I talked about web map libraries and emerging geo industries technologies. Here are some few discoveries and thoughts I had about the experience.

Jason Wheatley is the Geospatial Technologies (GIS) Manager for Century Engineering, Inc. in Hunt Valley, Maryland. He has worked in both the public and private geospatial industries since 2004. He received a B.S. in Geography, as well as a M.S. in GIS and Public Administration from Salisbury University (Salisbury, MD). The Century Geospatial Technologies Group (GIS Group) provides technology consultant services to clients within federal, state, local governments, as well as the private sector throughout the Mid-Atlantic Region.

This month in our continuing series of customer interviews, we talked with one of our long-time customers in the manufacturing industry. Manufacturing companies are a growing user base for mobile data collection applications, and Fulcrum is a great match for manufacturers because it offers an integrated mobile solution that speeds up quotes, customer service, and order management. Real-time data capture is what differentiates the leaders from the rest. Mike Merrill is the NDE Coordinator & Field Service Tech at Turbine Master. He has worked there since 2000 and has seen many changes that technology offers to workflows. Our team sat down with Mike and asked him about his data collection methods, the turbine industry, turbine inspections, and the future of data collection technologies.

As we wrap up another exciting year, we’d like to take a moment to recap and review some of our highlights over the past 12 months. When we closed out 2014, I anticipated this was going to be an exciting year, but could never have predicted just how much we could have accomplished! Read on for Fulcrum’s 2015 year in review.

The first in our series of customer spotlights, Blaine Hackett is the Director of Business Development, GIS for RESPEC. Blaine has been working with Geographic Information Systems since 1990. He received his B.S. in Geography from the University of Wisconsin-La Crosse and Masters of Geographic Information Science from the University of Minnesota. He has worked in diversified GIS environments including state and local government, consulting engineering and planning, non-profit and Fortune 500 companies. Our team sat down with him and picked his brains on data collection methods, the GIS industry and the future of geospatial technology.

Last week I attended an event with the US Geospatial Intelligence Foundation (USGIF) intended to showcase various cloud-based technologies for the GEOINT (geospatial intelligence) market, with speakers from HumanGeo, Agilex, DigitalGlobe, and more. The objective was to give quick lightning talks on cloud-based platforms enabling GEOINT capabilities, as part of the USGIF Innovation Task Force series.

This time last year, I was a FEMA employee working in the field of GIS. I was pondering at that time how to develop mobile GIS data collection software that worked on an iPad or iPhone and could be deployed into the field with the Public Assistance teams (their current process involves paper and GPS units, and a lot of data entry done in hotel rooms). This mobile app would need to be extremely easy to use, be able to feed data into a database, and the data be viewable on a live map. This was a challenging proposition, but one that excited me.

Fulcrum’s SpatialVideo collection capability can be a valuable addition to data collection workflows, including mapping of rights-of-way, assets, pipelines, electric lines, environmental monitoring, and more.

Jason and I were in Portland, OR last week for the annual FOSS4G conference. FOSS4G (Free and Open Source Software for Geospatial) is the largest global gathering of developers, users, decision-makers and observers focused on open source geospatial software.

As part of yesterday’s update to support complex relationships between data types in Fulcrum, we also added another new powerful capability that makes offline fieldwork even easier for teams.

We on the Fulcrum team work hard to make collecting your data a breeze. And we’re always thinking of ways to make Fulcrum more valuable and powerful for you, our customers. To that end, we are pleased to announce the release of webhooks for Fulcrum.

Over the last few months, we’ve been working hard to bring Fulcrum for iOS to the next level, making data collection even faster and more powerful. The app has been rebuilt from the ground up with tons of features and improvements all around, as well as a whole new refreshed look and feel. Announcing Fulcrum 2.0!

In our previous post, we shared our experience at JIFX, the experimental event series organized several times a year by the Naval Postgraduate School at Camp Roberts, CA. JIFX provides a unique setting for field experimentation, bringing together industry, academia, and government to test and refine technologies in real-world conditions. Unlike traditional demonstrations, this event places engineers and their systems side by side, enabling direct collaboration and hands-on integration. Proving success—or uncovering failure—in this environment helps stakeholders see technologies in action while allowing engineers to push the limits of their software, hardware, or systems. As an engineer and designer of Fulcrum, participating in this kind of field experimentation is invaluable, providing firsthand insight into how the platform performs in dynamic conditions and where improvements can make it even more effective for field data collection.

Last week, Tony and I spent the week out at Camp Roberts in California, testing Fulcrum in the field with FEMA for disaster relief needs as part of the RELIEF field experiments.