Customer Stories

We were able to deliver all of the information to the client via a user-friendly interface that allowed decision makers to view hydrant locations, attributes, and digital photos all from one program.

“It really made it so maybe you were able to do three inspections a day and now you can do 20 inspections a day. A lot of that just comes from the simplification of the inspection form and the default auto-population. It really saved a lot of time for the inspectors out in the field.”

Field techs are able to collect additional valuable data in shorter amounts of time, and whether an inspection is conducted by one of their employees or a subcontractor, they know they are getting the same data, in the same format.

Fulcrum provided the SMEC team with an all-in-one mobile solution with a wide range of features that go far beyond simple data collection. So far, SMEC has created over 95 custom apps in Fulcrum to collect over 20,000 assets for dozens of projects within South Africa.

“Fulcrum helps us improve our processes and make our work environment safer by streamlining inspections, surfacing inspection-related insights, and managing follow-up actions.”

"It is so easy but we still get the same data quality regardless if it is a junior or senior data collector."

“The Fulcrum/Esri integration is a game changer for our organization. It will dramatically improve current operations while also opening many additional use cases for TREKK and our clients.”

"I definitely notice more responsiveness from my employees. They are more efficient on their reporting. Reports are fresh and provide more detailed information. I don't miss any reports like I did in the past and I don't have to chase people down later. Fulcrum certainly saves more time."

The automated capturing of GPS location is helping us to realize new benefits to having location data stored in our system. We have closer integration with our GIS system, plan future works more efficiently, and conduct more creative, spatially aware analysis of information.